Royal Mushroom Terms & Conditions

Version 2.1 · Last updated 12 August 2026 · Applies to all players of Royal Mushroom

These terms form the agreement between you and Mycelion Entertainment N.V. («the Operator», «we») covering your use of Royal Mushroom. By registering an account you accept them in full. Where a specific policy applies — Bonus Terms, Privacy, AML / KYC or Responsible Gaming — that policy governs its subject and forms part of this agreement.

1. Eligibility

• You must be at least 18 years old, or older if the law where you live sets a higher age.
• You must be acting for yourself, with your own funds, and not on anyone else's instruction.
• You must not live in, or be accessing the site from, a jurisdiction where online gambling is prohibited or where our licence does not extend. It is your responsibility to know your local law.
• Employees of the Operator, its suppliers and their immediate families may not hold player accounts.

2. Your account

One account per person, household, IP address and payment method. Duplicate accounts are closed and any bonus benefit obtained through them is removed; genuine balances are returned.

Registration details must be true and current. You are responsible for keeping your password secret and for everything done under your login. Tell us immediately if you suspect anyone else has access.

We verify identity, age, address and source of funds under the AML / KYC Policy. Verification is required before a first withdrawal and may be repeated later. Play may be suspended while a check is open.

3. Deposits, wagers and withdrawals

• The minimum deposit is €20 and money must reach us from an account in your own name.
• Player funds are held separately from operating funds and are not used to run the business.
• Withdrawals return to the depositing method up to the deposited amount; the remainder goes to a bank account or e-wallet in your name.
• Published limits and processing times are on the Payments page and form part of these terms.
• We do not offer credit, and a wager placed with funds you do not hold is void.

4. Games, results and errors

Outcomes are produced by the game supplier's certified random number generator. Return-to-player figures published on the site are the supplier's certified values; the «live RTP» shown on game cards is a short-run observation and is not a prediction.

Our server log is the decisive record of every round. If a game, jackpot or bonus pays out because of a software fault, display error or mistaken configuration, the affected rounds are void and any resulting balance is corrected. We will tell you when this happens and why. If a round is interrupted, it resumes from the last completed state; if that is impossible, the stake is returned.

5. Fair play

The following void the affected wagers and may close the account: collusion between players; automated play, bots or scripts; exploiting a known fault instead of reporting it; opening accounts to farm bonuses; and using funds that are not lawfully yours. Where an account is closed for one of these reasons, deposits are returned and winnings derived from the abuse are not.

6. Inactivity

An account with no login for 12 consecutive months is dormant. We will write to the registered address first. From that point an administrative fee of €5 per month may be taken from a positive balance, never taking it below zero, and never applied while a payout request is open. A single login ends dormancy.

7. Closing an account

You may close your account at any time from the account panel or by contacting support; any confirmed balance is returned within five business days. If you are closing because gambling has stopped being fun, please use self-exclusion instead — it is stronger, and it is described under Responsible Gaming. We may close an account for a breach of these terms, on regulatory instruction, or on 30 days' notice with a full return of funds.

8. Complaints

Write to support first. We acknowledge within 24 hours and aim to resolve within 14 days. If the answer does not satisfy you, ask for escalation to the compliance team, which replies in writing within 21 days. After that you may refer the matter to the Curaçao Gaming Authority as the licensing body.

9. Changes and governing law

We may change these terms; material changes are announced on the site and by e-mail at least 14 days in advance, and continuing to play after they take effect means you accept them. The agreement is governed by the law of Curaçao. Nothing here removes a right you hold under the mandatory consumer law of your own country.