✦ Royal Mushroom Support

The royal guard never sleeps. Pick whichever channel suits you — every one of them reaches the same team, and none of them will ever ask for your password.

Live chat

The fastest route. Median first reply is under a minute, day or night, and the transcript is saved to your account.

E-mail

Best for anything that needs a document attached — verification, a payout query or a limit request. Answered within two hours.

support@royal-mushroom.example

VIP line

Royal Roots members from Level 8 get a named manager, a direct line and a guaranteed answer inside fifteen minutes.

About Royal Roots

Common requests, solved in one step

I forgot my password

Open the Log In window, press Forgot your password? and enter the e-mail address on the account. A reset link arrives within a minute and stays valid for one hour. If it does not appear, check the spam folder before writing to us — the message is sent from a no-reply address.

My withdrawal is still pending

A payout sits in pending only while verification is incomplete or a bonus wager is still running. Both are visible in your account history. Once approved, cards and e-wallets take up to 15 minutes, crypto around 10, and bank transfers one to three business days.

I want a deposit, loss or session limit

Set it yourself from the account panel — limits take effect immediately, and a request to loosen one takes 24 hours to apply on purpose. Cool-off and self-exclusion are on the same screen and are described in full under Responsible Gaming.

My bonus did not arrive

Check that the deposit met the offer's minimum and that no other bonus was active — one bonus runs at a time. If both are in order, send us the deposit reference and we will credit it by hand.

A note on this build. Royal Mushroom is a demonstration website. The contact details above are placeholders, no support desk is staffed behind them, and the live chat you can open from any page is a scripted imitation of the real thing.